Process Documentation – more than just pretty pictures

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One of the most interesting things I encounter working with creative services organizations is how they view process. This covers a broad spectrum, from “we’re creative, we don’t DO process” to organizations with multi-level process diagrams in full Business Process Modeling Notation (or some other modeling language just as exact). But, two organizations, at different ends of this spectrum, may actually be operating very similarly.

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Written by Cella Consulting

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