If you have clients, then you need exceptional customer service chops.
All clients, internal and external, need a certain amount of care and handling to promote a healthy and successful relationship.
I find the best way to come across as flexible and position your team for success is to avoid saying the word “no.” Instead, consider offering alternative options, otherwise known as compromises.
By Robin Colangelo,
Global Director of Creative Services at White & Case and VP on the Board of InSource
Meetings are a necessary evil in our business. Between staff meetings, project planning and review meetings, vendor meetings, and of course client meetings, its any wonder we get real work done at all. But one thing I have learned in almost 25 years in the creative...